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Returns

WHAT ITEMS ARE RETURNABLE?

  • Within 30 days of receipt of your shipment.
  • In original condition/packaging.
  • Unwashed and Unworn.

WHAT ITEMS ARE NON-REFUNDABLE?

  • Free gifts or promotional items.

ARE THERE ANY CHARGES FOR RETURN?

  • You are responsible for return shipping charges

HOW DO I RETURN?

  • Email us at hi@daunketapang.com including the proof photo of the product and package.
  • Our staff will reach you as soon as possible to guide your next step.

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10-15 business days.

Still have questions? Email us at hi@daunketapang.com with your full name, order number and we will get back to you shortly.